Salesforce.com has long been a leader in customer relationship management (CRM) Software-as-a-Service (SaaS), but whispers of discontent have been growing amongst its large enterprise customers in recent years. Concerns center around a perceived slowdown in innovation, hefty and seemingly ever-increasing price tags, and a recent wave of key executive departures. This raises a crucial question: is Salesforce still a worthwhile investment for large enterprises in 2024? The Challenges: Certainly, Salesforce offers a comprehensive feature set, strong ecosystem, and enterprise scalability. However, they have a number of challenges, and these are ...
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Salesforce has led the market for years. We have pointed to Salesforce as the culprit who broke the early promise of software as a service as (SaaS). SaaS was supposed to be elastic with demand allowing costs to go both up and down. Historically, we know that Salesforce is supportive of increases in their customers' cost but it has been punitive to reductions. With Salesforce’s fiscal year-end coming at the end of January 2023, now is a great time to re-evaluate your deployment and at the very least benchmark to see how your spend compares to the market. But first, more on Salesforce themselves…. Things 'they are a changin' in ...
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How You Can Win Against an 800-Pound Gorilla Salesforce became the market leader in 2013 and has dominated the Customer Relationship Management (CRM) jungle ever since. With its fiscal year-end in January, now is the best time to review and optimize your Salesforce spend. In the early 2000s, Siebel was the market-leading (and most expensive) CRM (and remained so long after it was acquired by Oracle in 2006 for $5.8 billion), until it lost so much market share that the once unassailable technology goliath finally met its inglorious end. Technically, Siebel is still part of Oracle’s lifetime support policy, but for all practical purposes, it's ...
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