Our Thoughts on IT Matters

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The Shifting Line of Accountability

Steven Zolman
Oct. 24,2011 |

The Four Core Functions of Strategic Supplier Management Needed to Manage the Shifting Line of Accountability Deeper Into Your Supply Chain: There is a trend in the industry that is moving the line of accountability from within the Client’s walls – deeper into their supply chains. We have seen this traditionally in outsourcing deals, where Clients are deeply reliant on their supply chains for entire integrated business processes – but with the emergence of Software-as-a-Service (SaaS) and Cloud Computing, NET(net) is seeing a deeper level of need for an integrated and managed supply chain in what used to be more captive areas of spend for ...

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Mobile Insurgency and Managing Expenses

Steven Zolman
Oct. 24,2011 |

Is IT ready to relinquish control of mobile communications and let users use their own Smartphones and tablets in the workplace? Are employees ready for the responsibility that comes along with having a personal device that is capable of accessing company systems? What is apparent is that the consumerism of IT is driving changes in the enterprise and that for many Clients, it is no longer reasonable or practical to restrict users to a particular Smartphone in the workplace. RIM’s Blackberry has enjoyed a long run as the business standard for communications, notably with its email capabilities and deservedly excellent security. But RIM is ...

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IBM on HP’s Board, Hurd, R&D

Steven Zolman
Oct. 20,2011 |

At IBM, CEO Sam Palmisano has also been critical of both HP’s board, and also the performance of ousted CEO Mark Hurd. Seeing as how HP has had a historically weak central marketing department, and while it was running rudderless without a CEO, it was in a weakened position to defend itself. IBM attacked HP hard, apparently to increase the damage on HP’s image, helping them in the process. IBM, and in particular, Palmisano viewed Hurd as a CEO who was slowly killing HP in the name of maximizing quarterly returns – and, by extension – market valuation. Palmisano and others resented the adoration Hurd received from Wall Street analysts for ...

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Why Are You Spending So Much on Storage?

Steven Zolman
Oct. 15,2011 |

Having a methodical and deliberate understanding of data will determine how it should be stored and protected, which translates into strategies for tiered storage, backup and recovery, archiving and recovery point (and time) objectives for disaster recovery. Should we be surprised we’ve reached this point? After all, data processing has been around at least since the advent of removable type and we’ve been challenged with the proper and cost effective storage of data ever since. With most IT organizations facing unprecedented pressure to serve up rapidly and continuously growing information sets of logically collected data faster and more ...

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Top 5 Reasons Why Meg Whitman Will Fail as HP’s new CEO

Steven Zolman
Sep. 23,2011 |

Yep. Meg Whitman in as CEO for HP, and Leo Apotheker is out – after only 11 months. It’s the SEVENTH CEO at HP since 1999. Don’t worry, she likely won’t be there long, as this is only the latest completely inexplicable move by the HP board; a board most famous for the uncanny ability to snatch defeat from the jaws of victory at nearly every occasion. Here are five reasons Whitman won’t be able to fix HP: 1. Leo Near Killed HP: Since Leo took over as CEO, the value of HP is down around 50%, and is currently valued as it was in mid-2005. HP has spent $10s of billions on failed acquisitions, including the most recent example of HP missing the ...

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Get More Joy Out of Hardware Maintenance Agreements

Steven Zolman
Sep. 23,2011 |

Name an IT expenditure that businesses loath paying but can’t seem to live without. Actually, that probably opens up a lot of IT products and services to criticize, but let’s start with hardware maintenance agreements. To believe your hardware supplier, it is an absolute necessity to protect yourself in the event of hardware failures and, like software support agreements, your access to all the neat software updates that enhance their product. Of course most enterprises want to have protection in the event of failure and keep on top of critical software updates, but most basic hardware warranties are by design a shell of what the enterprise ...

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Major Supplier's FYE Approaching

Steven Zolman
Aug. 23,2011 |

It’s a truism in software and services negotiation: suppliers are more willing to make special deals and terms concessions as their financial years and quarters end. But clients all too frequently fail to make use of this information – to start your preparations with enough lead time, to use the very real supplier deadline in your favor. To help you organize your plans, we’ve listed the Fiscal Year end dates for a number of major suppliers in this table. Take a few moments to mark your calendars with at least three months’ lead time to get in touch with NET(net) to maximize your value from the supplier Fiscal Year ends. Accenture 31-Aug CGI ...

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Know Your Software Audit Rights

Steven Zolman
Aug. 23,2011 |

NET(net) posed the question on Twitter one day: “How does the Software & Information Industry Association (SIIA) have the authority to audit software license use?” In thousands of license transactions, we’ve never given them that right. Learn your software audit rights in this blog. We were looking for some insight that we might have missed. In the world of contracts, your license grant will actually call out specific provisions regarding who has the ability to audit your license usage (if any ability is so granted). In the world of contract law, the term “standing” is used to show who actually is allowed to raise a particular issue (via ...

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Five Fatal Flaws of Outsourcing Agreements

Steven Zolman
Aug. 23,2011 |

Let’s face it, outsourcing is a way of life these days, but it is flawed especially in the area of contractual agreements. No matter when you did your agreement, it’s time to check for and mitigate the Five Fatal Flaws. I’ve seen a lot of outsourcing agreements, and most of them are simply not sustainable. They suffer from one or more of these fatal flaws:[spacer height="20px"] 1. Communication For one reason or another, most organizations don’t communicate well. The world changes and those changes usually mean alterations in the goals of an outsourcing agreement. Effective and regular communication is essential to make sure the changing ...

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Use Informal Escalation to Resolve Disputes

Steven Zolman
Jul. 28,2011 |

Many of NET(net)’s clients are finding that the deals they once negotiated are no longer sustainable and, as a result, they are spending more time renegotiating legacy deals than they are negotiating new deals. There are many perils of trying to renegotiate a deal. If there are disproportionate benefits to the supplier, their general view is to try to hold on to those benefits. Any attempts to try to remedy these inequities usually result in bitter disputes. Even though most agreements contain language governing disputes, including facilitative mediation, arbitration, and litigation, most disputes are settled with informal escalation that ...

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