It was just a few years ago when a leading global consulting firm noted in their financial services outlook, that the “industry would switch gears from defensive compliance remediation to a proactive search for revenue growth and further cost reduction.” As topline growth stayed modest over the years, banks focused mostly on operational efficiencies to drive financial performance improvements. As an example, they looked for scale efficiencies through rationalizing their branch networks with only mixed results. Banks are very complex organizations, but as IT and Finance collaborate more to redefine their role and value, optimizing IT cost as ...