Microsoft’s cloud services experienced a significant outage yesterday.
There were reports that Microsoft’s efforts to repair the problem affected some customers for more than 6 hours. We are not yet aware of any customer data that was lost.
Microsoft customers from all over the world reported significant issues with access to critical functions. In the United States, several 911 Emergency reporting facilities from Atlanta, Georgia to Tucson, Arizona were down. In addition to emergency services, virtual learning in colleges and public schools took a major hit as students, teachers, and administrators all over North America were forced to stop working.
If your organization was affected by the outage Monday, September 28th, you may be entitled to compensation via service credits to your account.
In order to claim SLA / outage credits, you must contact your Microsoft account sales rep and/ or Technical Account Manager, and, you must be able to demonstrate via evidence such as internal logs, help desk tickets, etc., that you were affected by the outage and the duration and severity.
No, you can’t simply point to a press article or stats from a site like Downdetector.com, sadly.
I would be curious to hear about your contingency / backup plans in case of severe outages.
- Do you maintain an offsite backup directory of employees / users and alternative contact information (e.g. personal email addresses, personal cell phone numbers) for cases like this?
- What is your strategy for the almost inevitable outages, full or partial, that will occur?
If you don’t have a strategy, or if you are unhappy with the one-sided terms that Microsoft imposes on cloud customers, NET(net) is here to help.
Further, in the highly likely event that you experience difficulty in claiming and receiving service credits due to this or other outages, please do get in touch with us and we will be happy to assist!
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