Open Letter from NET(net)’s CEO
Author: Kellsey Le
As we close out 2016, on behalf of the global staff at NET(net), I reflect on the blessings we experience on a daily basis and wish to thank all our clients and partners for entrusting the team at NET(net) to help you find, get, and keep more value in your IT agreements, investments, and relationships. NET(net) ends the year on the highest of notes, celebrating many Clients successes, achieving significant milestones with our closest partners, and initiating a record number of new relationships with various companies throughout the world. We at NET(net) are committed to creating long-term sustainable value in our client relationships, and are honored to work with each of you as market leaders in your industries and regions, and look forward to serving you again in the new year and beyond.
To update you on NET(net), our business remains strong with our Optimization Services work, but more than ever, Clients are looking for an ongoing engagement model, and are therefore choosing our Managed Services model — technology-enabled by our strategic sourcing and supplier performance management portal WIN(win)™. Our recurring Managed Services model now represents nearly half of the overall business globally, and is delivering excellent Client value.
NET(net) also celebrates its 15-year anniversary in 2017. In an ongoing commitment to Client satisfaction, we are always looking for feedback and ways to deliver more value. NET(net) uses the Net Promoter Score (NPS) management system to gauge Client experience and loyalty, as well as other Client Satisfaction indicators when surveying our customer base periodically to identify the willingness to refer NET(net) to others.
This time, I would like to ask for feedback from you directly. If NET(net) has made a meaningful difference to your company or if we can help your company in 2017, I would personally like to hear about it. In converse, if we did not live up to your expectations or you did not engage NET(net) for whatever reason, I would like to hear why not directly. Finally, if there are services or solutions that you think would be of help to you and your company, please also let me know. You can contact me directly with constructive feedback at email@example.com. I commit to responding directly to each and every one of you in kind and/or setting up a call or meeting to discuss the situation further as appropriate.
If you would like to provide feedback via a survey on our secure WIN(win) platform, please visit: https://secure.winwinit.com/base/survey/ceo-survey-2016
Thank you for your feedback in advance. It means a lot as we continually shape NET(net)’s research and development efforts, and seek to enhance the value of NET(net) services to align to Client interests and needs in 2017 and beyond.
Happy Holidays and Happy New Year.
All the Best,
Kellsey D. Le
President & CEO
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NET(net) is a global disruptive industry force for good and has the experience you want, the expertise you need, and delivers the performance you demand to help you save money and improve value. NET(net) is the world’s only fully technology-enabled consultancy exclusively specializing in full service optimization of the technology supply chain, bringing clients and suppliers together to create winning markets and winning relationships.
We help clients:
- Find Value in their professional supply chain through strategic sourcing efforts designed to align client need to supplier capabilities while leveraging our objective, evidenced based processes to deliver optimized supplier proposals.
- Get Value in a custom marketplace created through bespoke supplier negotiation assistance, leveraging our federated market intelligence, resulting in improved commercial arrangements and strengthened contractual agreements.
- Keep Value in their organization through proactive industry best strategic supplier performance management of the agreement, the investment and the relationship, resulting in better, more sustainable business partnerships designed to deliver long-term sustainable business value.
With clients around the world in nearly all industries and geographies, and with the experience of tens of thousands of field engagements, we have helped our clients capture hundreds of billions of dollars of incremental value. Contact your NET(net) representative, email us at firstname.lastname@example.org, visit us online at www.netnetweb.com, or call us at +1-866-2-NET-net today to see if we can help you capture more value.